CarZin
04-18-2011, 12:44 PM
As I have already posted, I purchased a used 09 Supra 21V. In the boat glove compartment was a boost box in poor repair. No cables or anything for the device. I contacted the manufacturer, and they told me for $15 they would check the unit out, program it to new code, and send me the cables.
I got word for them to today that they could tell the unit had been dropped in water. They cleaned the circuit board, put it in a new enclosure, reprogrammed the unit, and gave me new cables. They even bench tested the unit. The $15 basically covers the shipping and handling. The unit was a 2008 model. No warranty. They basically went above and beyond getting a unit that they knew I didnt buy from them in tip top working condition.
I'll be installing it in the boat next week, and will report how well it works, but I was so surprised of the customer service I wanted to pass it on. Its rare to find a company stand behind a product so well...
http://watersportinnovations.com/
I got word for them to today that they could tell the unit had been dropped in water. They cleaned the circuit board, put it in a new enclosure, reprogrammed the unit, and gave me new cables. They even bench tested the unit. The $15 basically covers the shipping and handling. The unit was a 2008 model. No warranty. They basically went above and beyond getting a unit that they knew I didnt buy from them in tip top working condition.
I'll be installing it in the boat next week, and will report how well it works, but I was so surprised of the customer service I wanted to pass it on. Its rare to find a company stand behind a product so well...
http://watersportinnovations.com/