Don't buy a SUPRA SSV

[DanVoss]

I bought a 2003 SSV in 2004 well within the warranty transfer period. The boat completely delaminated 2 weeks ago. Paperwork was send in 2004 to the Knoxville dealer to transfer the warranty correctly.

Now confronted with a hull warranty repair Supra is claiming the dealer (who is now out of business) did not hand in the paperwork to them and they will not honor the warranty. Though proof was established the boat was transferred inside the two yr period the Quality Dept. is hiding behind not having the transferred paperwork.

The boat was examined by a marine specialist hired by State Farm and the report showed he examined a number of other Supra delaminating boats.

Email me at: [email protected] for a copy of the specilaists' report.

If you are evaluating a Malibu or other brand against a Supra buy the other and avoid a manuafcturer that will not honor a warranty.

[docdrs]

So since Insurance is involved i guess this is going to court? Was your cheque cashed? Did your get Supra warranty transfer confirmation back in 2004? What happened over the past 7 years? Do you have pics?
Just questions I ask when I see a post like this.

[michael hunter]

If you have proof that you did the proper warranty transfer and the dealer working as an authorized agent of SC didn't handle it correctly I would consult a lawyer. There are a lot of ifs there and I only have one side of the story. SC is not known for refusing warranty claims without cause. Telling members to buy a BU is not a good way to reinforce your claim.

[rdlangston13]

so my boat has a lifetime limited hull warranty i believe. was i supposed to take some paper work to SC when i bought the boat used last fall and get this transferred to me? If I have a hull problem am I going to be SOL?

[docdrs]

so my boat has a lifetime limited hull warranty i believe. was i supposed to take some paper work to SC when i bought the boat used last fall and get this transferred to me? If I have a hull problem am I going to be SOL?

You have to pay a fee to get it transferred at an authorized SC dealer. Go to the dealer and insist on it if you paid the fee.......if you didn't then maybe you are :(

[haugy]

Skeptic here........

[rdlangston13]

You have to pay a fee to get it transferred at an authorized SC dealer. Go to the dealer and insist on it if you paid the fee.......if you didn't then maybe you are :(

can i go to a skiers choice dealer and pay the fee to gain coverage?

[jsandy]

this is a he said she said argument. without proof its just someone whining about something. on a side not i would like to see a delaminating pic. i've never seen something like that. and Skiers choice is usually great at stuff like this.

[Diggs]

I get a little skeptical on these too. Could be competitors or just people stirring up crap. Here is the info plain and simple.
It costs money and you get documentation to transfer a warranty. Warranty transfers on a used boat are not free. You should most definitely have that warranty transfer document for Indamar and for Skiers Choice. You should also have a charge or receipt from that dealer to do that transfer. Do you have those documents? I have gotten them with every warranty transfer I have done. If not, I would say this is a BS claim. If you have those documents, then you should provide them to SC. If they still will not honor them, then it is time to consult a lawyer. SC is probably the best known company out there for taking care of customers. My guess is you are upset cause they are not covering something that you were negligible with. If that is not the case I am sorry, but willing to put my money on it......

[roosevelt123]

I can't speak to the individual warranty situation but i can speak to working with supra and indmar on warranty issues. I bought a new 22ssv and have had major warranty issues. new trans, engine. Supra honored the warranty but the dealer did not send in the paperwork and it was a major hastle getting supra to work with the warranty. it was like pulling teeth to get them to take care of the problems. Still have some issues that have not been resolved. Perfect pass has not worked even though the dealer had it for checked numerous times. Don't get me wrong i really like the boat and some mechanical problems can be expected with any boat but Supra treated me like i had a tail light warranty on a new boat. Sad since i would be willing to bet that the luxury boat market probably isn't having a stellar past couple of years. good luck with your problem

[docdrs]

can i go to a skiers choice dealer and pay the fee to gain coverage?

not sure , I think you have to purchase the used boat from a SC dealer. Just make sure you get the paper work from Supra. I am no expert ,just reading and interpreting the fine print

[cadunkle]

I would be inclined to believe the OP unless I have reason to believe otherwise. The warranty transfer stuff is BS. Supra makes a boat and gives it a lifetime warranty. We're not talking about little stuff here but rather major delamination and hull failure and I understand it. Why does it matter who the original owner was? Regardless, I have no reason to believe the OP didn't do the warranty transfer paperwork. Supra should make this right.

Of course I'm not rich so my opinion doesn't matter, as I'll likely never be in a position to justify the cost of a new boat.

[DanVoss]

This is no bogus he said - she said argument. I have a marine experts reports and pictures of the complete delamination to back it up. Contact me directly at [email protected] if you'd like to see the pictures. If would be pretty damn hard for me to initiate a delamination to this degree without ever hitting anytng in the water, no prop, shaft, tansmission or engine damage of any kind. 15 ft of delamination on underneath on both sides of the boat. So - just stop and think about that for a minute.

What others posting aree not understanding is the DEALER IS OUT IF BUSINESS NOW. They did not hand in the paperwork to SC. The warranty does not state I am REQUIRED to keep all copies of the warranty transfer. It's safe to do so but not an obligation in any way. Where is SC's obligation here? They selected the dealer not me. The fact is should a boat at this price level delaminate in 8 years with under 200hrs? I would hope not.

So, if you're SC and your dealer is gone who handled the transfer are you going to put 100% of the burden to provide a paperwork trail for a transfer on the boat owner? or are you going to examine the boat for wjat should not be happening and fix what you alredy know is a problem of delamination?

I can prove the boat was purchased during the 2 yr period. The dealer is gone. I have been the owner since season one. Wouldn't you think SC would fix what the real problem is?

[jsandy]

Yes they should if the proper paper work is shown. Is it your responsibility to save the paper work.... Yes. As with anything else you should'nt just assume someone else is going to handle it for you. It takes 2 minutes to make a copy and put it in a folder. With that said i know it is a hassle, i had to deal with this when i transfered from college to college, one semester i was a junier the next i was a sophomore, someone at the new college had lost one page of my transcript but thankfully i had made myself a copy, if i would not have done this i would have lost a year of school and the thousands that it cost. It all comes down to preventative maintenence of yourself. Again post the pictures here, its very easy, let the world see, but I have personally worked with people that the dealer they bought there boat from went out of business and skiers choice still take care of warranty work.

[michael hunter]

Do you have the documents from the insurance inspection stating this is a manufacturing defect? What did SC say caused the problem? The receipt from the original purchase should show the extra charge for the warranty transfer. This is not a common problem on Supras .This is the first report I have never seen. I'm not saying it couldn't happen but to tell others SC builds bad hulls is unfounded.

[DanVoss]

Here is a picture. AND Supra does have additional boats that this has happened to so there is a pattern. The marine expert is the one reporting this not me.

[Patrick56]

I did have a friend who had a severe blistering issue with a two year old 01' Launch they bought new. It can happen, but it is rare. SC took care of them, but there were no paperwork issues with them.

I am curious to see how this turns out as I also have an 03' Launch SSV. 350hours and no issues so far.

DanVoss, is your boat stored in the water, on a trailer, on a lift or dry storage. Just curious. My friends boat had low hours but it stayed in the water all summer.

[DanVoss]

It's dry stacked and cared for extremely well. The delamination runs 12 ft on both sides of the boat.

[Ptownkid]

oh wow...i would just cry...that's awful. Good luck my man!

[Diggs]

Yuck.... that sucks. Hope you get it fixed, but bottom line is you should always be keeping record of your purchase receipts when you buy something. Especially that kind of price tag. That would at least help you in discussion with SC. Without that and the unfortunate part with the dealer out of business you really don't have a ton of leverage. I am sure your intentions are 100% honest, but who really knows. There could be much more to this story....

[Ptownkid]

I'd like to think that a company that makes a product with this price tag would warranty something like this regardless of paperwork...assuming that it is a manufacturing issue.

[Fman]

When I owned my Supra Skiers Choice repaired everything that was a warranty claim I requested. My dripless shaft seal started leaking at 230 hours, 2 years after ownership, and they paid for the labor and I supplied the part. I did notice SC after the first year farms out the warranty to a different company, which I thought was a little strange.

Looking at those pictures, assuming the owner did not cause this to happen by physical damage, SC should step up and make the repairs. That is poor craftmanship when a boat delaminates, I always was a believer a lifetime hull warranty is honored regardless who owns the boat at the time the problem occurs.

I hope you can get this resolved, I would recommend contacting Rick Tinker the president of Skiers Choice and explain the situation. I did deal with Rick on a couple items on my boat and he always seemed to be a reasonable person, who will do the right thing to make both parties happy.

[cadunkle]

I don't understand why you guys are crying that something's not right with this guy or his claim. The only relevant facts here are the boat is practically brand new, is delaminating badly from a manufacturing defect, and came with a lifetime warranty on the hull which was transferrable within the two year timeframe the OP purchased the boat.

SC made a crappy boat, a bad one slipped through. Maybe they got a bad batch of resin, or it wasn't mixed properly, or any number of things. The bottom line is this guy has a very large and very expensive paperweight and SC is not honoring their lifetime warranty of some trivial paperwork BS. The guy can prove he bought it within the transferrable warranty period, the dealership is gone. SC needs to fix or replace this guys boat, and since it's prime summer season they should be giving him a loaner, even if it's a 10-20 year old whatever off a dealer lot, he should have an inboard to use while the bean counters make this right.

Of course none of this will happen, as I suspect the runaround he's gotten so far will continue until the poor guy can't take it anymore, unless he can afford a lawyer to deal with it for him. I'm not shy about telling people what companies stand behind their products and which do not. One of the most dispicable things I find is advertising false warranties that the manufacturer won't stand behind, or they require you to meet some absurd set of preconditions before even considering taking it as a warranty claim. That's no way to treat a customer who bought a freakin' $70,000 product from you you.

[doofus]

I know it is a completely different problem to what is being described on here, but my 2007 22SSv suffered from severe severe vapour lock issues when I bought it in December 2010.

I contacted Rick Tinker, CEO of Skiers's Choice (Supra) and described the problem to him. He immediately agreed to supply a new modified fuel pump at no cost despite my boat being out of the standard 3 year warranty period.

All in all I found Supra only to willing to help remedy my problem (albeit small in nature compared to the de-lamination problem described in this thread).

Good luck in getting your problem resolved, but I am sure Supra will eventually come to your assistance.

[tg0824SSVGG]

Hey all -- just so you know, while Rick does read this board from time to time (and I am sure this article would grab his attention -- 99% of everyone on here is just a Supra
owner like you --- best course of action is to contact Supra directly, probably not by posting something here and waiting for resultion.

Todd - moderator (but just an owner like you)

[SuperSaltAir]

It's dry stacked and cared for extremely well. The delamination runs 12 ft on both sides of the boat.
I wonder if the guys that dry stack your boat know something you don't why don't you show more complete pics of where the damage actually is on the boat and not just a close up isolated shot. How do they cradle the boat when they carry it to the dry stack location is it as well supported as a trailer would be? I know SC should honor the warranty but I also know that they don't warranty against people stupidity and in your case its not yours it might be the guy that dropped your boat with the fork lift and you don't even know about it

[Diggs]

I am not supporting Skiers Choice or this poster. I am just being the devils advocate. We readers on the internet know nothing about the situation so how can we talk. How do you or the original poster know that the previous owner (cause this was a used boat) did not wreck the boat and have the entire bottom hull redone? How do we know the storage facility did not do something. That is all I am saying. I am in no way supporting either one and hope he gets his boat squared away, but there is no way any of us can comment with an opinion by just reading a post over the internet.

[ngavchris]

You guys are killing me. The guy has a boat made by a great company. He is frustrated because of an issue with his boat and you start coming up with fictional ideas on why he has or does not have this problem. Stick to the facts........... You know nothing except his claim......... Don't rewrite the post based on what you think could have happened to his boat. Tell him what he can do to help resolve the issue he is facing.

[DanVoss]

After much discussion with SC including attempting to contact the original Owner from the dealership in Knoxville, SC customer service accepted my boat and trailer origination papers I had in my possession. The boat is at the local Atlanta dealer now and awaiting transport up to SC in TN. Once there, the boat will be evaluated but likely will need a new hull molded (according to SC) and will be out several months.

Don't beleive there is a loaner program with SC dealers similar to car dealer loaner programs unless any one knows differently........BTW, thanks for all the input.

[Diggs]

Good to hear. Good luck getting it all put redone.

[98outback]

Not sure if you are aware of the problem with water being below the ski locker or not? I have this problem on my 2003 ssv. Not sure where you are located but if you are up north could the water under the top deck/ski locker have froze over the winter and caused damage? Just putting this out there.

[Fman]

After much discussion with SC including attempting to contact the original Owner from the dealership in Knoxville, SC customer service accepted my boat and trailer origination papers I had in my possession. The boat is at the local Atlanta dealer now and awaiting transport up to SC in TN. Once there, the boat will be evaluated but likely will need a new hull molded (according to SC) and will be out several months.

Don't beleive there is a loaner program with SC dealers similar to car dealer loaner programs unless any one knows differently........BTW, thanks for all the input.

You might just get a new boat out of this, what a project to install a new hull, it would probably be cheaper for them to give you a new boat. :D

Thats great news they are taking care of it for you..... props to Skiers Choice.