Quote:
Originally posted by mdsmgu
I agree with you 100%, but Skiers Choice has been involved from the frist day, I had several problems the first day, and actually talked with Mr. Tinker directly, he personally guaranteed that I would have no ongoing problems and I should go ahead and take possession of the boat and it would be just fine. (FIRST MISTAKE on my part) I had to fix the wiring myself. On the twenty hour check up, I had a large list, and then several of the items on the list had to go back and forth several times to fix, several recalls were created from Skiers Choice based on my boat, and yes I spoke with Skiers Choice on several occassions regarding the issues to get parts etc, because I was out of state with the boat twice and problems occured. I also had the factory (Skiers Choice) take the boat back for a week and go through the boat bow to stearn, they were going to make sure everything was correct and they had to rip out the entire interior of the boat and take the tower off and rebolt it, because of a manufacturing defect. The factory has been very involved, but I still have a boat that is sitting on a trailer and won't run, Skiers Choice's answer is wait until next year and maybe we will trade you out of it for over $25K. The answer is that if Skiers Choice wants to keep me as a customer they would stand up and take care of their problem, The dealer did not manufacturer this boat Skiers Choice did, they can not fix something that is defective as an entire product. My dealer has tried to fix the problems and stand up for my rights, but again they are only the middleman, not the originator of the problem.
I also agree with you that problems do happen with all items manufactured and boats are no exception, but I have owned numerous boats in my lifetime, and yes I currently have another Supra, and that Supra and my other MasterCrafts have never had these kind of ongoing problems and if you add up every service call, repair item, all together for all of my boats and all of my cars, they do not equal the amount of problems I have had in less than four months with my 2006 Supra Gravity Games 24SSV.
I have left numerous messages with all levels at the factory, and have not recieved a call back on my last set of problems, which left my Gravity Games boat not operating and a boat load of guests coming this weekend to enjoy a day of wakeboarding, sky sking, wake surfing, etc., My Supra Gravity Games boat is sitting on the trailer in the back yard, and a MasterCraft dealer delivered a brand new boat, with no strings attached to just take care of my problem so that my guests could enjoy their day. Very smart on MasterCraft side, I was able to try their boat out and see the differences between the boats and my Supra, both pro and con, but the major difference I saw was a VERY HIGH QUALITY built boat by MasterCraft, you could just see the difference.
The problem is that I really like the design and how the Supra Gravity Games 24SSV is set up with seating capacity of 16, this is the type of boat I want, and would love to have a Supra that worked correctly. The problem is that it is no good, if it will not be dependable to work when I need it to work. I had the perfect solution for Skiers Choice to trade me out of this lemon and prove to me a new Gravity Games boat does not have the same problems. Then I would continue to be a long time Supra owner. But now I have no choice, but to get a refund from the Factory and buy a different boat.
I have so many situations that have happened, I am very frustrated, I just hope no one else has to go through the same problems, I have, but I have spoken with three other owners of the Supra Gravity Games 24 SSV 2006 model, and they have also had ongoing major issues. That concerns me even more, but I still left it up to Skiers Choice to try to keep me as a customer, that buys a new boat every other year.
Thanks for listening.
Wow this sounds like a dealer issue reason being we bought are boatfrom Nisswa marine in Late april early may