Good Skiers Choice Contacts?

[Fman]

Anyone here know of any good skiers choice contacts? for general questions, warranty issues, etc... if you could post up there email address(s) I would appreciate it.

Thanks...

[87SunSportMikeyD]

I called SC today and asked about the Supra forums and if the company will have a contact person we can go to. He said Matt Brown or [email protected] will be taking over for Nataly for now and said he is available for any need on these forums. Please email him if you need to get his attention as they don't browse message boards, they build boats!

Finally I brought up the topic of unhappy customers posting their dealer/mfg issues and how to get help for them. The first thing he said was 'who is the dealer??'. I said I would gladly send a couple of links to peoples posts. He said for me and ANYONE who has issues to either email [email protected] or call and directly ask for the customer service manager.

From my previous post. Can someone please sticky this?

[Fman]

Sent a message already to Rloucks and have heard nothing back from him. This was a couple days ago, hopefully he wll return my email soon.

[jonyb]

they don't browse message boards, they build boats!

I guess they don't sell t-shirts from their website, or do any type of marketing, since their too busy building boats....

In you're eyes, that's all they do, they build boats. If they had any type of customer service cares, they'd stay on top of the forums, the dealers, and any other public relation to keep their product in good standing and back it up 100%.

You don't own a new boat, so you don't understand the frustrations of the crappy product that they put out.

I know a particular manufacturer that browses all of the forums: wakeworld, malibucrew, wakeboarder, mastercraft team talk, and a few others. They have no obligation to be there as they build a product, but they're on those forums for customer service: That means to answer questions, cater to potential customers, and just be there for anyone that considers their product.

You're an idiot to think that browsing web forums isn't worth Skier's Choice's time.

[cptsupra]

I can hear the other manufacturer's sighs of relief now that you didn't buy their boat.

Actually, anyone that has followed any of your overly generalized and obviously vindictive postings don't place any stock in your opinion.

I am sorry for you that the dealer you purchased from hasn't/isn't stepping up.

Somehow, after my experience with my dealer and the one occasion that I requested SC tech support when I installed PP in my 2007 Moomba, I don't really believe the whole story leading up to your vendetta playing out on this and other forums.

I have been turned off to this forum and WW just on the predictability that has become certain on which threads you find the opportunity to continue bashing.

And lastly, for bashing a true quality contributor to this site, which is and has historically much more frequented by the hardcore enthusiasts, you have stooped to a low that really takes some effort.

Hope you are eventually able to sell your boat and take this crap somewhere else.

[michael hunter]

Jonyb
We let you rant because you must vent somewhere but you have destroyed any credibility you had. You are preaching smack to an audience that is mostly satisfied and happy with their boats. We all know how you feel about SC. They will not respond on this forum and I dont want them to. Keep one thing in mind you would never get away with your remarks on the company controlled forums. If you have a problem why not post it and let us help you with it. If you think things will change with a different brand you have a big surprise coming.
Why not try adding something to this forum insted or tearing it down. Sometimes life just sucks Get Over It.

[bones77]

jonyb WTF!!!!!! i am new to this forum and i think its great! everyone on here has been very helpful with any questions or info needed. your negativity is seriously not needed here or anywhere else for that matter! sorry you dont like your boat! it s not our fault that u bought it or that is has so many problems! there is no reason for you to bash this forum or people involved with it. if u have nothing nice or good to post, then please dont bother! i am sure that no one here will miss your lip!!!!!!

[mapleleaf]

I've only been here a year, but my experience here has been a great one. No I don't own a new Supra , so understanding Jony's issues is out of my reach. I did have warranty issues with my Tundra, that should've been repaired free and weren't. I fixed ém and got over it. It cost me 45K.
I was a supporter of your seeming attention to detail in everything you discuss, it feels good to have a a genuine craftsman commenting and helping on subjects in his profession.
As of late this has not happened, and continuing to read the same complaint's over and over is annoying, I hate to be harsh, because I think having a place to vent is important, but your boat isn't new anymore and things need to be fixed. Start helping and giving the good advice that you have so this forum can do what it's best at.....
The other thing that has made me pipe up is your bashing of other member's here, Unless I can't read, there was someone trying to help your communication with SC and that apparently makes them an idiot, Uncalled for.....

[jonyb]

Sorry guys, I'd like to get over this, but once I fix something, then something else breaks. I tried to have a good day out last weekend, but guess what? More ballast problems that couldn't be fixed on the water....

Saying these things about other boats on their forums would get me banned, and that only covers up the truth's behind what they put out. Yes, I know all boats have their problems. My Baja had it's share of issues but my dealer stepped up and fixed those issues. I gave up on my dealer a long time ago, but I just want to make sure that people know that this kind of stuff DOES HAPPEN, whether you people want to admit it or not.

Don't like it, I'm sorry. Maybe if SC paid more attention 2 years ago things would be different.

[jonyb]

As of late this has not happened, and continuing to read the same complaint's over and over is annoying, I hate to be harsh, because I think having a place to vent is important, but your boat isn't new anymore and things need to be fixed. Start helping and giving the good advice that you have so this forum can do what it's best at.....
The other thing that has made me pipe up is your bashing of other member's here, Unless I can't read, there was someone trying to help your communication with SC and that apparently makes them an idiot, Uncalled for.....

As of late, it has not happened because the only discussion is about the older boats, in which I have no experience. I've owned 4 boats in the past. The other 3 didn't need work after every trip to the lake like this 2-year old boat does. They were built right, and lasted. Yes, I sound like a broken record, because it's all in response to someone else's posts. I'm not starting new threads daily griping about something, I'm just backing up things that have already been said.

And what I said about the other guy, that's been coming. It stems from other threads where this person seems to think he's the most clever one on here and know's all the answers. "They build boats, not browse forums". I don't care who anyone is, I think they're an idiot if they don't think that the manufacturer should support their own boat, ON THEIR OWN FORUM! It's called Customer Service, and it comes in many different forms. Helping on the internet is one of them. How many times have you been on a manufacturer's website and asked a question? I guess SC should'nt do this. How hard is it for you guys to understand that? When I first started having all my dealer problems, I came here. I got nothing. I called SC only to get unreturned voicemails. So there it is, I'm left with no support from anyone. You haven't walked in my shoes with this boat, so you, nor anyone else here, can understand my attitude towards SC and their poor service they've offered me. After that point, I had given up. I feel like I have to keep saying this because you guys think I should just "get over it". I'd like to, trust me. I hate it more than you do, but then again, I still have to deal with it on every trip to the lake. I haven't mentioned "every single problem" I've had. That's why it seems so minor to you guys.

Bones, yeah the forum is great. Other members here offer their support, just as I do when I have the answer to a question. But don't expect any service from the company that this forum is about. That's all that I'm trying to get you people to understand.

Michael, the problems I have don't require technical support. None of them are worth towing my boat through the mountains on a 6-hour journey. If it comes to that, I will, just as I did when Boatmate stepped up to rebuild my trailer. Let's not forget how SC blew me off when I walked in thier front door.You'd think that when you've got your boat in the parking lot, and your 6 hours from home, they'd take a couple minutes to talk. Not the case. Jasonba1 was there if anyone wants to verify this.

cptsupra, I haven't posted anything about SC on ww in at least a few months. I've barely posted on there at all. You had 1 occasion that you needed something, and your dealer supported you. I'm sorry you don't believe any of the garbage I talk about on here, but why would I make these things up? I'm gonna guess that you didn't spend as much money on your 2007 Supra because it didn't have PP on it from the factory. I'm not bashing, just assuming. If I spent half the money on my boat that I did, some of these minor things would just be overlooked and written off. That's not the case, I bought SC's flagship model for the 2007 year. I expected a lot more quality then I got. You just have to understand that not everyone has a good dealer. That can make or break a brand. I drove 2 hours further from the other dealers to get mine. I went that extra distance, but that was the first mistake.